Neglecting Skills Can Sink IT Companies

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itcompAfter 20 years in systems development at Belk Department Stores Inc., Don Harris has gotten used to taking care of other people’s needs. These days, however, Harris is nurturing something other than Belk’s myriad users. He’s catering to the internal IT organization, hoping a little self-help will go a long way.

Harris, Belk’s first-ever manager of IT staff development, is now in charge of assisting the Charlotte, N.C., retailer’s IT department in taking command of its most coveted resource–its staff. His approach: taking inventory of…